Payments, production and shipping

Payment:

We have several payment options according to each customer's preference.

MBWay, bank transfers, Paypal, credit cards and more.

Production:

As these are personalized products, they are made to order and only after payment confirmation.

After payment confirmation, we set a date to send the artwork to be approved by the client, and only after approval will we send it for finalization.

If the client already wants a specific artwork (harmonizing with a layout or visual identity of the event) this must be informed at the time of purchase and sent as an attachment to the email ( fariasrebecabc@yahoo.com.br ) along with the order number placed.

The artwork can be changed up to 3 times (color, font or removal of elements). After the artwork has been created, images or styles that were previously agreed upon will not be changed. If the client wishes to change the image, an extra fee of €20.00 will be charged.

When sending the artwork for approval, the client must carefully observe (correct spelling of the name, age, date and anything else that is necessary, if applicable). After confirmation (approval) by the client, it will not be possible to change anything else and the print will not be redone if there is a spelling error in it. If the client requests a complete change after printing, a fee of €20.00 + €0.70 per printed unit will be charged.

The production period is 15 working days after payment confirmation (in the case of notification from credit card operators or confirmation of bank transfer, as bank transactions are not always confirmed on weekends or holidays, only a few days after payment).

Make sure you include your correct contact details such as email, WhatsApp, mobile phone number and full address in case we or the Post Office need to contact you.

If you require a shorter period than the usual 15 business days, please contact us first to see if we can meet your request. If the date is not possible, the order can be cancelled with prior notice and the amount will be refunded within 3 business days.

Purchases below the minimum quantity will also be returned without prior notice within 3 business days.

Shipping:

Our shipments will be made by CTT.

The delivery time will depend on the service chosen by the customer.

Add the delivery time to your order deadline (15 business days). Pay attention to the date of your event, giving the shipping discount to see if the date will be in accordance with your needs.

Our packages are made with great care and attention, we use bubble wrap and tissue paper to keep our souvenirs safe, but unfortunately we are not responsible for the way your box is treated, we wish we could deliver it to you in person, but if there is any damage to the packaging, please contact us immediately sending us photos of the packaging.

If you need to return an item due to damage, please do not open the packaging and return it to us immediately. Your refund will be made as soon as the box reaches us.

We hope you place your orders, are satisfied and come back often!

We love making moments happy!

Team,

Sweet Letter!